Knowledge Management is developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. Knowledge Management is commonly used to complement a help desk or for sharing information among employees within the organization or business unit.
It might store troubleshooting information, articles, white papers, user manuals, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, Or users may browse through a classification scheme.
Provide tool for knowledge sharing across organization. Be able to manage company knowledge base.
Provide immediate support. Better & Faster Customer Support and problem resolution, 24 x 7 Web customer self service.
Provide self-service web help desk. Reduce Operational Costs by reduces call volume allowing existing support representatives to serve more customers.
Reduce repeat support requests.
Customer care improvement. Staff takes appropriate measures in time after receives feedback information.
Customer support costs decreasing. Customers receive problem resolution information from web based Knowledge base software without staff involvement.
Staff is able to find or receive necessary information faster. All staff learn lessons from somebody else?s mistakes or successes.
Decision-making process improvement. Decisions are being made not subjectively but more objectively.
Employees and departments avoiding re-inventing the wheel, reducing redundant work, and work more efficiently.
Information networks and communication facilities allow consolidation of staff members and groups, including ones from remote location.
Retention of intellectual property, Centralized & Retained Employee Knowledge. Prevent knowledge from leaving when an employee leaves.
Reduce overhead employee training time. Gain ability for new and existing employees to acquire job knowledge faster, reducing Training time and providing higher job quality.
Knowledge accumulation and usage is a key to business success. Go on and provide your employees, partners, and customers with the knowledge management they require to do business better.
Provide your customers with access to full information about your products, about the company and terms of service. Receive feedback from your clients with suggestions, questions and thanks to improve the quality of service.
Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process.