An optimized and integrated solution that combines various solutions used by a call center. Particularly, this multi-functional all-in-one call center solution is designed to maximize the productivity and efficiency of small and medium-sized businesses.
CUSTOMER SERVICE
CUSTOMER SUPPORT
TELESALES
If customer hangs up while getting information from ARS, the service agent of the dropped call is assigned to another call automatically
Identification of customers through customer identification number (CID or resident registration numbers) and pop-up of previous conversations
Talk time can be reduced and efficiency of consulting improved, for service agent provides consulting based on accurate customer information
Various call routing support (in the order of waiting, skills, groups, VIPs, etc.)
Multi-media routing support (chatting, web, fax, email, SMS, SNS, etc.)
Work can be effectively adjusted through the status of service agent and waiting calls
The overall status of the call center can be viewed with various call statistics
Human resources can be effectively utilized based on the data of incoming calls
The performance of service agents can be assessed by viewing the calls they receive or give up as well as the talk time
Operation can be improved by analyzing the call pattern of customers and service agent
Recording a call can help to improve service agents’ ability to respond to customers and quality of customer services
The records can be used as evidence if any dispute arises from customers